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Welcome to Celtic Merchant
Shop Securely Online or Call
800-226-6309
Customer Service:
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Our
mission
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Payment
Options and Ordering
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Shipping
Information
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Return
Policy
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Security
Guarantee
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Privacy
Guarantee
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Customer
Service
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Pricing
Policies and Discounts
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Product
Availability
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Holiday Shipping
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Contact
Us
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What Customers are saying about Celtic Merchant
Celtic Merchant's
Mission
Celtic Merchant
is dedicated
to helping everyone who is looking for the perfect place for the perfect Celtic
gift, Irish dance accessory, Scottish brooch and a whole host of other items
from or about our favorite islands. We
are striving to be your one-stop shopping place for all things Scottish, Irish
and Celtic. We strive to have some
of the most unique merchandise, with many antique, one-of-a-kind items as well
as items exclusive to Celtic Merchant. But
we don’t stop there. We also want
to provide you the best service possible and to make your shopping with us so
enjoyable that you’ll return again and again and again.
Return customers and their “spreading the word” to others are the
very highest compliments we can receive.
- Everything we sell is in some way related to Scotland,
Ireland, Celtia or Wales.
- We are constantly on the lookout for new products to
bring to you, so our website is very dynamic.
- Low prices, excellent quality.
- Secure online shopping.
- Periodic sales on some top selling items.
- Excellent customer service.
Thank you
for visiting Celtic Merchant!
Your place
to shop for all things Irish, Scottish and Celtic (with a little bit of Welsh)!
Lauren Martin
Founder and CEO
Fellow Irish Dancer
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Payment Options and Ordering
Online
The Celtic Merchant website
has an electronic shopping cart. As you review our many products, you may
place the items you wish to purchase into the "shopping cart" and our
system will remember your choices until you check out. Here's how it works:
- On each product page you will find a description and
photo of the product, the price and, in some cases, pull-down menus by which
you can choose certain features of the item, such as size, color, etc.
You add items to the cart by pressing the "Order"
button at the bottom of the product's description.
- After you place the item in the cart you can continue
shopping or go to the checkout area.
- After you choose all of the items you wish to purchase,
press the "Check Out" button.
- Once you select "Check Out", you may place
your order securely online (over the Internet) or offline (by telephone,
fax, or mail).
- Celtic Merchant will send you
a confirmation email 1) when we receive your order and 2) when it ships.
In summary, once you have finished
shopping on our website and adding items to your shopping cart, just click the
“Check Out” button, which will bring you to the nearly finished order.
Then, just follow the directions to add the information needed to
complete your order with us. All your information is transmitted to us over secure
connections. You may also order by
FAX, mail or phone.
Celtic Merchant
accepts the following credit cards with no additional cost to you.
Your card will be charged only when the order is actually shipped to you.
 
By
FAX
If you prefer, you may also
FAX your order to us by sending it toll-free to 1-800-476-1211.
Just fill out our printable order form and fax
or mail it to us. Click
here to print out our order form. Please call us at
1-800-226-6309 for the exact amount of your order including shipping and
handling. We only accept order for the full amount of the order including
shipping.
By
Check
We also accept checks for
mail orders. Just fill out our printable order form and fax
or mail it to us. Click
here to print out our order form. Please call us at
1-800-226-6309 for the exact amount of your order including shipping and
handling. We only accept orders for the full amount of the order including
shipping.
Mail:
Celtic Merchant
Attn: Customer Service
6510A S. Academy Blvd.
Suite 240
Colorado Springs, CO 80906
USA
By Phone
Simply call toll-free
1-800-226-6309. We’ll be happy to
help!
Sales Tax
If
your shipping address is in Colorado, we are required to collect 2.9% sales tax on
your order. This amount will be
automatically added to your final total before you are asked to submit it.
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Shipping
Information
Orders received through this website by 5:00pm MST ship out via UPS or FedEx in 1-2
business days (M-F). Phone orders and International orders ship out in 2-3 business days as this allows for additional
verification and customs documentation required for those orders, if applicable. We will
contact you by e-mail if we have any questions regarding your order, or if there
will be a significant delay in processing your order.
United Parcel Service (UPS) and FedEx is our standard method of shipment to all areas
within the United States. 3 Day Select Service are not
available to AK, HI, or US Territories, but 2nd Day Air and Next Day Air are
available. Shipments going to APOs and FPOs will be shipped via
the US Postal Service regardless of shipping option chosen. We do NOT ship
to P.O. Boxes.
Domestic (US) Shipping Options
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Service
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Shipping Time
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UPS or FedEx 3 Day Select
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3 Business Days - 48 States
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UPS or FedEx 2nd Air
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2 Business Days - All US
Addresses
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UPS or FedEx Next Day Air
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1 Business Day - All US Addresses
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International Shipping Options
For international shipments we use Global Priority Mail
. This service provides a greater level of reliability and added
features such as Package Tracking.
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Location
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Shipping Time
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Canada
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3-5 Business Days
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All other International
locations
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4-10 Business Days - Varies by
Destination
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Customs
You may be subject to import
duties and taxes, which are levied once a shipment reaches your country.
Additional charges for customs clearance must be borne by you; we have no
control over these charges and cannot predict what they may be. Customs
policies vary widely from country to country; you should contact your local
customs office for further information. Additionally, when ordering from
Celtic Merchant, you are considered the importer of record and must comply
with all laws and regulations of the country in which you are receiving the
goods.
Generally, customs forms for
international packages will list the value of your order's contents by product
type. For instance, orders containing Jewelry will
generally be listed in a way similar to the following example:
Jewelry value: $29.95
Your privacy is important to us, and we know that you care about how
information about your order is used and shared. We would like our
international customers and customers shipping products internationally to be
aware that cross-border shipments are subject to opening and inspection by
customs authorities.
Also, we may provide certain
order, shipment and product information, such as titles, to our international
carriers, and such information may be communicated by the carriers to customs
authorities in order to facilitate customs clearance and comply with local
laws.
If the order is a gift, the
package is marked "Gift," but the cost of the item is still stated
on the customs form. Customs authorities require us to state the value of the
gift item directly on the package.
How to Determine Your
Shipping Cost
Our website calculates shipping real-time
during the ordering process. Shipping cost is determined by several
variables including your address, the weight of the products, shipping box size,
and method of shipping selected. You can view your exact shipping charge
BEFORE entering any credit card information and completing your order. Just follow these steps
to get your shipping cost.
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Select all the items you would like to
purchase by clicking the Order button on
the product's web page.
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Once you have placed all the items you
want in the shopping cart, click the Check Out
button on the Shopping Cart page.
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Enter your shipping
information and select a shipping option ( 3 Day Select, 2nd Day Air, etc), then
click the Continue button.
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The next page will show the exact
shipping cost for your order and your grand total. You can always
click the Back button on your browser to
change the shipping options to compare different shipping methods.
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Complete the rest of the Billing
Information page and click the Place Order
button to finish the ordering process..
Shipping Policy
All in stock orders are shipped in 1-2 business days if
the order is placed by 5:00pm MST. Out of stock orders are shipped the next business
day after the items arrive here at Celtic Merchant.
UPS and FedEx shipping days are Monday thru Friday. Orders shipped
2nd Day Air on Thursday will be delivered on Monday. Orders shipped Next Day Air
on Friday will be delivered on Monday. To
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Celtic Merchant’s
Return Policy
At Celtic Merchant we want to ensure your satisfaction. When
you receive your order, inspect your merchandise right away. If you are
unsatisfied, you can return your merchandise for a refund within 30 days
of the invoice date. Please note: not sending proper identification of
your original order will delay the credit for your return. The following
steps will walk you through the return process.
To process your
return:
1.
Please
include a copy of your shipping invoice in your returned package.
2.
Once we receive and process your return, your
credit card will be credited. Insure and track your package to insure you
receive proper credit. Note: You must return the product in order to get your
refund. Shipping and Handling Fees are not refundable, with the exception of
orders incorrectly shipped by Celtic Merchant.
3.
Please indicate your reason for returning the item(s):
q
Too large (by how much approximately)_________________________
q
Too small (by how much approximately)________________________
q
Shipping damage
q
I was shipped the wrong product (Please indicate what you should have
received)
___________________________________________________________
q
Other, Please explain_____________________________________________
____________________________________________________________________
4.
Please check the
following that applies to you:
q
I am re-ordering
with this return.
q
I have already
re-ordered.
q
I am returning
this item without re-ordering.
5.
Please note we are unable to accept returns
or exchanges past 30 days from the date on the invoice. Please note
that we are unable to accept any items that have been used.
Example: shoes that have been worn, stretched or scuffed, as we are unable to
sell them as new. Please check shoes for proper fit by trying them out on
carpet and not hard floors. Of course, if the shoes are faulty due to
a manufacturer’s defect, by all means, return them right away for refund.
Please note that Videos, DVDs, CDs and items like these must be unopened
and still in their original plastic wrap.
To process your
reorder:
You have three
options in reordering you item:
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Include your reorder with your return.
For faster
turn-around, either:
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Reorder online at http://www.celticmerchant.com
- Or
reorder by calling us Toll Free 1-800-226-6309
Should you have any
questions, please e-mail our Click HereCustomer
Service Department, or phone our toll-free number 1-800-226-6309 to speak to
a Customer Service Specialist.
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Security Guarantee
T he
Celtic Merchant Safe Shopping Guarantee protects
you while you shop at Celtic Merchant, so that you never have to worry about credit
card safety. Period.
We guarantee that every transaction you make at
Celtic Merchant will be safe. This means you pay nothing if unauthorized charges are made to
your card as a result of shopping at Celtic Merchant. See guarantee details below.
Why is Celtic Merchant so safe?
- Safe Technology: Our Secure Sockets Layer (SSL)
software is the industry standard and among the best software available
today for secure online commerce transactions. It encrypts all of your
personal information, including credit card number, name, and address,
so that it cannot be read as the information travels over the Internet.
- Yahoo E-commerce
Servers: Our order processing is located on a secure Yahoo e-commerce
server.
Still don't want to use your credit card on the
Internet?
No problem. You can call us Toll Free:
1-800-226-6309 or just fill out our printable order form and fax
or mail it to us. Click
here to print out our order form. Please call us at
1-800-226-6309 for the exact amount of your order including shipping and
handling. We only accept orders for the full amount of the order including
shipping.
Mail:
Celtic Merchant
Attn: Customer Service
6510A S. Academy Blvd.
Suite 240
Colorado Springs, CO 80906
USA
Telephone:
Toll Free: 1-800-226-6309
or from outside the US 1-719-387-5956
Fax:
Toll Free 1-800-476-1211
Guarantee Details:
- Under the Fair Credit Billing Act, your bank cannot
hold you liable for more than $50 of fraudulent charges. If your bank does
hold you liable for any of this $50, Celtic Merchant will cover the entire
liability for you, up to the full $50. Celtic Merchant will cover this
liability only if the unauthorized use of your credit card resulted through
no fault of your own from purchases made at Celtic Merchant while using the
secure server.
- In the event of unauthorized use of your credit card,
you must notify your credit card provider in accordance with its reporting
rules and procedures.
Learn more about how Celtic Merchant
protects
your
privacy.
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Customer Service and Order Status
If
you ever have a question or wish to check the status of your order, contact Click Here
. If any of your items are
backordered, we will notify you by email. If
it’s an item you need right away, you may decide to cancel the order.
If not, we will ship the order to you within 24 hours of receiving the
merchandise ourselves. As always, your credit card will not be charged for that item
until the item is actually shipped.
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Privacy Guarantee
At Celtic Merchant, we are
committed to protecting your privacy. We use the information we collect about
you to process orders and to provide a more personalized shopping experience.
Please read on for more
details about our privacy policy.
What information do we
collect? How do we use it?
Orders
When you place an order, we need to know your name, email address, phone number,
shipping address, credit card number, expiration date and the items you wish.
This allows us to process and fulfill your order and to notify you of your order
status.
Subscribing to our Email
Newsletters
When you subscribe to a newsletter, we may ask for your name and email address
so we can send you the latest news and specials at Celtic Merchant. If we ask for
any other information, you can volunteer to provide it if you wish - but it is
not required.
Surveys
When you respond to a survey, we may ask for your name, email address, and other
specific information so we can administer and tally the survey results.
Surveys are done only to help us provide better services and products.
Contests
When you enter a contest or other promotional feature, we may ask for your name,
address, and email address so we can administer the contest and notify winners.
Site Traffic
We monitor customer traffic patterns and site usage to help us improve the
design and layout of the Celtic Merchant Web site. This includes your IP address,
time and date of your visit, and which pages you visit. Celtic Merchant cannot
tell exactly who you are, but only, for example, that you were a visitor from
xyz.com, you visited the site on July 22, 2001 and you visited page1.html,
page3.html, and page6.html while you were here.
We may also use the
information you submit to us to occasionally notify you about important changes
to the Web site, new Celtic Merchant services, and special offers we think you'll
find valuable. If you would rather not receive this information, visit the Celtic Merchant
Policies page to unsubscribe to the newsletter or
"opt-out" of future communications.
How does Celtic Merchant protect customer information?
When you place an order, we offer the use of a secure server. The secure server
software (SSL) encrypts all information you input before it is sent to us.
Furthermore, all of the customer data we collect is protected against
unauthorized access.
"Opting In" and
"Opting Out" of Mailings
Celtic Merchant believes in sending only email notifications to those visitors
who choose to receive periodic notices about new products, special sales, and
interesting news. For that reason, we allow you to choose whether you want to be
on our email list. Throughout the site and on our order form, we provide an area
where you can add your email address to the mailing list (opting in) or remove
it if you decide not to receive them anymore (opting out).
What about
"cookies"?
"Cookies" are small pieces of information that are stored by your
browser on your computer's hard drive. Celtic Merchant may set and access cookies
on your computer if you voluntarily register on our site or if you have
registered with Yahoo! (since Celtic Merchant's underlying shopping cart
technology is provided by Yahoo! Stores).
Will Celtic Merchant disclose the information it collects to outside parties?
Celtic Merchant does not sell, trade, or rent your personal information to
others. If we ever do decide to in the future, we will give you the option
of "opting out" before we do so. Celtic Merchant may however, provide
aggregate statistics about our customers, sales, traffic patterns, and related
site information to reputable third-party vendors, but these statistics will
include no personal information.
In summary
We are committed to protecting your privacy. We use the information we
collect on the site to make shopping at Celtic Merchant possible and to enhance
your overall shopping experience. We do not sell, trade, or rent your personal
information to others. We may choose to do so in the future with trustworthy
third parties, but you can tell us not to before we do so. If you never want to
receive any announcements or special offers from us, visit the Celtic Merchant Policies page to change your preferences. Remember to change your preferences
for each of the e-mail accounts you have given us.
Your consent
By using our Web site, you consent to the collection and use of this information
by Celtic Merchant. If we decide to change our privacy policy, we will post those
changes on this page so that you are always aware of what information we
collect, how we use it, and under what circumstances we disclose it.
Tell us what you think
Celtic Merchant welcomes your questions and comments about privacy. Please send
e-mail Click Here.
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Pricing
Policies and Discounts
In an effort to make your shopping the most pleasant
experience we can, we keep our quality high, while still maintaining some of the
lowest prices in the market. In
addition, we strive to give our customers not only numerous choices not found
anywhere else, but also items which are unique and exclusive.
Moreover, we are always looking for new products to add to our growing
list!
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Product Availability
Celtic Merchant strives to
keep all sizes in all the styles of jewelry in stock at
all times, unless otherwise noted on the website.
Still, though, we may find ourselves short on a size or two during busy holiday
season. If that happens, we will notify you right away and hold your
order until the backordered item comes in.
Only when we actually ship your item will we charge your credit card.
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HOLIDAY
SHIPPING
For Christmas
delivery, please use the following guidelines so that your package will arrive
before Christmas.
Starting
December 20
Starting December 20 please
select 2nd Day Air to insure your package will arrive in time for Christmas
Your package will be delivered on Monday, December 24
Starting
December 21
Starting December 21 please
select Next Day Air to insure your package will arrive in time for Christmas
Your package will be delivered on Monday, December 24
On and
after December 22
Your package will arrive after
Christmas.
Contact Us
Mail:
Celtic Merchant
Attn: Customer Service
6510A S. Academy Blvd.
Suite 240
Colorado Springs, CO 80906
USA
Email:
Click Here
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Pendants
